Shipping policy

Shipping Policy

Effective Date: 9/12/25
Company: Oral Pouch Solutions. LLC
Website: www.oralpouchsolutions.com

At Oral Pouch Solutions, we are committed to ensuring that your order is processed and delivered in a timely, secure, and cost-effective manner. Please review our shipping policy below for details on order processing times, shipping methods, and related information.

1. Order Processing

  • Orders are processed Monday through Friday, excluding holidays.

  • Orders placed before 2:00 PM (local time) will typically be processed and shipped the same business day.

  • Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

Shipping Method Estimated Delivery Time Availability
Standard Shipping 3–7 business days U.S. only
Expedited Shipping 2–3 business days U.S. only
Overnight Shipping 1 business day Selected areas only

Delivery estimates begin once your order has shipped. Delivery times may vary depending on location and carrier delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free Standard Shipping is available on orders over $[insert threshold] (before tax and after discounts).

  • Expedited and overnight options will incur additional charges, shown at checkout.

4. Domestic Shipping Only

At this time, Oral Pouch Solutions ships only within the United States. We do not offer international shipping.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor your delivery status. Please allow up to 24 hours for tracking information to update.

6. Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier disruptions

  • Severe weather

  • Incorrect or incomplete shipping addresses

  • Customs holds (if applicable in the future)

If your order is significantly delayed, please contact us at [Insert Customer Service Email] for support.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us within 7 days of the expected delivery date.

  2. Provide your order number and photos (if applicable).

We will investigate the issue and work with you on a replacement or refund as appropriate.

8. Address Changes

We are unable to change shipping addresses after an order has been placed. Please ensure all shipping details are accurate before confirming your purchase.

9. Contact Us

For any questions regarding your shipment, please contact us at:

📧 Email: ops@oralpouchsolutions.com
📞 Phone: 864-527-7746
🕒 Hours: Monday–Friday, 9 AM – 5 PM (EST)